Terms of Service

1. Who provides the Service

The Service is operated by Marco Carotenuto, an individual developer based in Italy (“we”, “us”). Contact: support@wolk.website.

Wolk is a professional tool intended for real estate agents and teams. You must be at least 18 years old and legally able to enter into contracts to use it.

2. License and Apple's standard EULA

We grant you a personal, non-exclusive, non-transferable, revocable license to use the Wolk app on Apple devices you own or control, in accordance with the App Store Terms of Service.

To the extent these terms do not say otherwise, use of the app downloaded from the App Store is also subject to Apple's Licensed Application End User License Agreement. Apple is not a party to these terms and has no responsibility for the app or its content, but Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it against you.

3. Accounts

You can sign in with Apple or with email and password. You agree to provide accurate information, keep your credentials confidential, and tell us promptly if you believe your account has been compromised. You are responsible for activity that happens under your account.

If you join a team workspace, the tours you record are visible to the other members of that workspace, and the workspace owner controls seats and billing.

4. Subscriptions and billing

Wolk offers a free tier (3 tours) and paid subscriptions: Pro (1 seat), Team Starter (up to 5 seats), Team Growth (up to 15 seats), and Team Scale (up to 40 seats). Current prices are always shown in the app and on wolk.website.

• Billing. All subscriptions are purchased as in-app purchases and billed by Apple to your Apple ID. We never receive or store your payment card details.
• Auto-renewal. Subscriptions renew automatically at the end of each billing period unless you cancel at least 24 hours before it ends.
• Cancellation. Cancel anytime in iOS Settings → your name → Subscriptions. Cancellation takes effect at the end of the current period; access continues until then.
• Refunds. Purchases and refunds are handled by Apple under App Store policy. Request a refund at reportaproblem.apple.com.
• Price changes. If a price changes, Apple will notify you in advance and the change applies from the next renewal. If you do not agree, cancel before the renewal.

5. Free tier and fair use

The free tier exists so you can evaluate Wolk on real work. It is limited to 3 tours per account. Creating multiple accounts to reset free limits, sharing one seat between several people, or reselling access is not permitted.

6. Acceptable use

You agree not to:

• use the Service to break the law, including real estate advertising, fair housing, and consumer protection rules that apply to you;
• record people without any consent required by the law of your jurisdiction;
• upload content you have no right to use, or content that is unlawful, defamatory, or harmful;
• probe, disrupt, reverse engineer, or attempt to gain unauthorized access to the Service or its infrastructure;
• use the Service to build a competing dataset or to train models on our output at scale.

We may suspend or terminate accounts that materially violate these terms, after notice where practicable.

7. Your content and AI-generated output

Your content stays yours. Transcripts, photos, and the details you provide remain your property. You grant us the license needed to host, process, and display that content to you and your team, and to send it to our AI provider to generate your kits. We do not use your content for advertising and do not sell it.

Generated output is a draft. Listing kits are produced by an AI model (currently Anthropic's Claude) from your transcript and photos. AI output can be wrong, incomplete, or non-compliant with your local MLS or advertising rules. You are solely responsible for reviewing, correcting, and approving every piece of generated copy before publishing it, including accuracy of facts and measurements and compliance with fair-housing law. Wolk is a drafting tool, not a substitute for your professional judgment.

As between you and us, you own the output generated from your content, to the extent permitted by law.

8. Personal data in the CRM

If you use Wolk CRM to hold information about other people, you are the data controller for that information and Wolk is your processor. The Data Processing Agreement sets out the terms required by Article 28 of the GDPR and is incorporated into these terms by reference. It takes effect when you first store personal data in the CRM. You are responsible for having a lawful basis for that data, and for giving those people the privacy notice the law requires.

9. Intellectual property

The Service itself (the app, the website, the Wolk name and logo, and the underlying software) is our property or that of our licensors. These terms do not grant you any right to use our trademarks or branding.

10. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that generated content will be accurate or fit for publication without review.

11. Limitation of liability

To the maximum extent permitted by law, we will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost commissions, or lost data, arising from your use of the Service. This includes losses caused by publishing generated content without review.

Our total liability for all claims arising out of the Service in any 12-month period will not exceed the amount you paid us for the Service in that period (or 50 USD if you paid nothing).

Nothing in these terms excludes liability that cannot be excluded by law, including liability for willful misconduct or gross negligence, or your statutory rights as a consumer.

12. Consumer rights

If you use the Service as a consumer in the European Union or United Kingdom, you keep all mandatory rights granted by your local consumer law, and nothing in these terms limits them. For in-app purchases, the 14-day withdrawal right is handled through Apple's refund process.

If you are a consumer in the United States or Canada, you may have additional rights under your state or provincial law.

13. Termination

You can stop using the Service and delete your account at any time in the app or by emailing privacy@wolk.website. We may terminate or suspend the Service, or your access to it, for material breach of these terms, legal requirements, or discontinuation of the product; where practicable we will give reasonable notice. Sections 7 through 14 survive termination.

14. Governing law and disputes

These terms are governed by the laws of Italy. Disputes will be resolved by the courts of Italy, except that if you are a consumer you may also rely on the courts and mandatory consumer protections of the country or state where you live.

15. Changes to these terms

We may update these terms from time to time. When we do, we will update the date at the top of this page, and if the changes are material we will give you notice in the app or by email before they take effect. If you keep using the Service after that, the updated terms apply.