Support

Wolk is built and supported by a small team, and every message is read by a person. Most questions are answered on the FAQ page; for everything else, write to us.

Troubleshooting

Wolk can't hear me during Walk & Talk

Recording needs both the microphone and speech recognition permissions. Open iOS Settings → Apps → Wolk and make sure Microphone and Speech Recognition are allowed, then restart the tour.

My kit isn't generating

Recording works offline, but generating the kit needs a connection: the transcript and photos are uploaded once you finish the walkthrough. Check that your phone is online and reopen the tour from the dashboard; processing resumes automatically.

I subscribed but the app still shows the free plan

Open Wolk and use Restore Purchases on the plans screen. Subscriptions are tied to your Apple ID, so make sure you're signed in with the same Apple ID that made the purchase.

Managing or cancelling your subscription

Subscriptions are billed by Apple. To change or cancel, open iOS Settings → your name → Subscriptions → Wolk, or the App Store subscriptions page. Refund requests are handled by Apple at reportaproblem.apple.com.

Deleting your account

You can delete your account and its data directly in the app under Settings → Account → Delete Account, or by emailing privacy@wolk.website from the address on your account.